ConfigBot for Service Now - User Permissions

The following Permissions are required to be granted to the Configbot users for the respective modules.

1. **HRSD **

• • HR Service
  • Task

Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).

• Record Producer (OOTB – No plugin required)
• Variables (OOTB – No plugin required)
• Question Choices (OOTB – No plugin required

2. Lifecycle Event

• • • Lifecycle Event
  • Activity Set
  • Activities
  • Task Template

Plugin name: Human Resources Scoped App: Lifecycle Events(com.sn_hr_lifecycle_events).

Plugin name: Human Resources Scoped App: Lifecycle Events for Enterprise(com.sn_hr_lifecycle_ent).

3. Notification

• • Notification (OOTB – No plugin required)
  • Notification Translation

Plugin name: Glide Notification Translation (com.glide.notification.translation).

4. Service Level Agreement

• • SLA

Plugin name: Service level management(com.snc.sla).

5. Knowledge Base

• • Knowledge Base (OOTB – No plugin required)
  • Knowledge Article (OOTB – No plugin required)
  • AQI Checklist (OOTB – No plugin required)
  • Checklist Question (OOTB – No plugin required)

6. Catalog Item

• Catalog Item (OOTB – No plugin required)
• Variable (OOTB – No plugin required)
• Catalog categories (OOTB – No plugin required)
• Catalogs (OOTB – No plugin required)
• Order Guide (OOTB – No plugin required)
• Rule Base (NOT SURE)

7. Assignment Rules

• Assignment Rules (OOTB – No plugin required)

8. Group

• Group (OOTB – No plugin required)
• Group Member (OOTB – No plugin required)
• Group Roles (OOTB – No plugin required)

9. HR Criteria

• • • HR Criteria
  • HR Conditions

Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).

NOTE: HR Criteria is already included in Human Resource Scoped App: Core plugin.

10. Response Template

• • Response Template (OOTB – No plugin required)
  • Channels (OOTB – No plugin required)

11. Connected Content

• • Topics (OOTB – No plugin required)
  • Connected Content (OOTB – No plugin required)
  • Featured Content (OOTB – No plugin required)
  • • Quick Link (OOTB – No plugin required)
  • External Link (OOTB – No plugin required)

12. Choices

• • Choices (OOTB – No plugin required)

13. HR Survey

• • Surveys
  • Metric Categories
  • Assessment Metrics
  • Assessment Metrics Definition
  • • Trigger Conditions

Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).

NOTE: HR Survey is already included in Human Resource Scoped App: Core plugin.

14. Legal Simple Contract

• • Contract Types
  • Template Blocks
  • Document Template Block Content
  • Internal Signatories
  • Contract Template Rules
  • Deflection Rules

Plugin name: Legal Simple Contracts (sn_lg_contracts).

15. Employee Document Management

• • Employee Document Type
  • Security Policy
  • EDT Security Policies
  • Retention Policy

Plugin name: Employee Document Management (com.sn_employee_document_management).

Plugin name: Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App(com.sn_hr_employee_files_pa).

16. UI Policies

• • UI Policies (OOTB – No plugin required)
  • UI Policy Action (OOTB – No plugin required)
  • Catalog UI Policies (OOTB – No plugin required)
  • Catalog UI Policy Action (OOTB – No plugin required)

17. Tables Management

• • Views (OOTB – No plugin required)
  • Form Section (OOTB – No plugin required)
  • Form Element (OOTB – No plugin required)
  • List Layout (OOTB – No plugin required)
  • List Element (OOTB – No plugin required)
  • Field Management (OOTB – No plugin required)
  • Dictionary Override (OOTB – No plugin required)
  • • HR Agent Workspace (Plugin Required, mentioned below)

Plugin name: Agent Workspace for HR Case Management (sn_hr_agent_ws).

18. Roles and Groups Management

• • ACL (OOTB – No plugin required)
  • Groups (OOTB – No plugin required)
  • Group Member (OOTB – No plugin required)
  • • Group Roles (OOTB – No plugin required)

19. Workplace Lease Admin

• • Workplace Contracts
  • Workplace Contracts Services
  • Assets Covered
  • Documents

**Plugin name: **Workplace Lease Administration (sn_wsd_la).

20. Legal Service Delivery

• • Practice Areas
  • • Intake Forms
  • Matter Templates
  • Matter Phase Templates
  • Matter Task Templates

Plugin name: Legal Matter Management (sn_lg_matter).

21. Workplace Space Management

• • Regions
  • Sites
  • Campuses
  • • Buildings
  • Floors
  • Areas
  • Rooms
  • Spaces

Plugin name: Workplace Space Management (sn_wsd_spcmgmt).

22. ROB HR

• • Data - > Reverse only
  • HR Case

NOTE: HR Case is already included in Human Resource Scoped App: Core plugin.

23. Impact Analysis

• • UI Policy (OOTB – No plugin required)
  • Client Script (OOTB – No plugin required)
  • Business Rules (OOTB – No plugin required)
  • Notifications (OOTB – No plugin required)
  • HR Criteria (included in Human Resource Scoped App: Core plugin)
  • Service Level Agreement Service level management(com.snc.sla)
  • Assignment Rules (OOTB – No plugin required)
  • Matching Rules (OOTB – No plugin required)
  • Transform Maps (OOTB – No plugin required)
  • Scheduled Job (OOTB – No plugin required)
  • Script Includes (OOTB – No plugin required)

24. Platform Translations

• Translated Name / Field [sys_translated] (OOTB – No plugin required)
• Messages [sys_ui_message] (OOTB – No plugin required)
• Field label [sys_documentation] (OOTB – No plugin required)
• Choice [sys_choice] (OOTB – No plugin required)
• Translated Text [sys_translated_text] (OOTB – No plugin required)

25. Translation Catalog Item

• Catalog Item (OOTB – No plugin required).

Updated on: 10/07/2025