Articles on: ServiceNow

ConfigBot for Service Now - User Permissions




The following Permissions are required to be granted to the Configbot users for the respective modules.



  1. **HRSD **


    • HR Service
    • Task


Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).




  • Record Producer (OOTB – No plugin required)
  • Variables (OOTB – No plugin required)
  • Question Choices (OOTB – No plugin required



  1. Lifecycle Event


      • Lifecycle Event
    • Activity Set
    • Activities
    • Task Template


Plugin name: Human Resources Scoped App: Lifecycle Events(com.sn_hr_lifecycle_events).





Plugin name: Human Resources Scoped App: Lifecycle Events for Enterprise(com.sn_hr_lifecycle_ent).





  1. Notification


    • Notification (OOTB – No plugin required)
    • Notification Translation


Plugin name: Glide Notification Translation (com.glide.notification.translation).





  1. Service Level Agreement


    • SLA


Plugin name: Service level management(com.snc.sla).





  1. Knowledge Base


    • Knowledge Base (OOTB – No plugin required)
    • Knowledge Article (OOTB – No plugin required)
    • AQI Checklist (OOTB – No plugin required)
    • Checklist Question (OOTB – No plugin required)


  1. Catalog Item


  • Catalog Item (OOTB – No plugin required)
  • Variable (OOTB – No plugin required)
  • Catalog categories (OOTB – No plugin required)
  • Catalogs (OOTB – No plugin required)
  • Order Guide (OOTB – No plugin required)
  • Rule Base (NOT SURE)



  1. Assignment Rules


  • Assignment Rules (OOTB – No plugin required)



  1. Group


  • Group (OOTB – No plugin required)
  • Group Member (OOTB – No plugin required)
  • Group Roles (OOTB – No plugin required)



  1. HR Criteria

      • HR Criteria
    • HR Conditions


Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).


NOTE: HR Criteria is already included in Human Resource Scoped App: Core plugin.



  1. Response Template


    • Response Template (OOTB – No plugin required)
    • Channels (OOTB – No plugin required)



  1. Connected Content


    • Topics (OOTB – No plugin required)
    • Connected Content (OOTB – No plugin required)
    • Featured Content (OOTB – No plugin required)
      • Quick Link (OOTB – No plugin required)
    • External Link (OOTB – No plugin required)



  1. Choices


    • Choices (OOTB – No plugin required)




  1. HR Survey


    • Surveys
    • Metric Categories
    • Assessment Metrics
    • Assessment Metrics Definition
      • Trigger Conditions


Plugin name: Human Resource Scoped App: Core (com.sn_hr_core).


NOTE: HR Survey is already included in Human Resource Scoped App: Core plugin.



  1. Legal Simple Contract


    • Contract Types
    • Template Blocks
    • Document Template Block Content
    • Internal Signatories
    • Contract Template Rules
    • Deflection Rules


Plugin name: Legal Simple Contracts (sn_lg_contracts).






  1. Employee Document Management


    • Employee Document Type
    • Security Policy
    • EDT Security Policies
    • Retention Policy


Plugin name: Employee Document Management (com.sn_employee_document_management).





Plugin name: Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App(com.sn_hr_employee_files_pa).





  1. UI Policies


    • UI Policies (OOTB – No plugin required)
    • UI Policy Action (OOTB – No plugin required)
    • Catalog UI Policies (OOTB – No plugin required)
    • Catalog UI Policy Action (OOTB – No plugin required)


  1. Tables Management


    • Views (OOTB – No plugin required)
    • Form Section (OOTB – No plugin required)
    • Form Element (OOTB – No plugin required)
    • List Layout (OOTB – No plugin required)
    • List Element (OOTB – No plugin required)
    • Field Management (OOTB – No plugin required)
    • Dictionary Override (OOTB – No plugin required)
      • HR Agent Workspace (Plugin Required, mentioned below)


Plugin name: Agent Workspace for HR Case Management (sn_hr_agent_ws).






  1. Roles and Groups Management


    • ACL (OOTB – No plugin required)
    • Groups (OOTB – No plugin required)
    • Group Member (OOTB – No plugin required)
      • Group Roles (OOTB – No plugin required)


  1. Workplace Lease Admin


    • Workplace Contracts
    • Workplace Contracts Services
    • Assets Covered
    • Documents


**Plugin name: **Workplace Lease Administration (sn_wsd_la).





  1. Legal Service Delivery


    • Practice Areas
      • Intake Forms
    • Matter Templates
    • Matter Phase Templates
    • Matter Task Templates


Plugin name: Legal Matter Management (sn_lg_matter).





  1. Workplace Space Management


    • Regions
    • Sites
    • Campuses
      • Buildings
    • Floors
    • Areas
    • Rooms
    • Spaces


Plugin name: Workplace Space Management (sn_wsd_spcmgmt).





  1. ROB HR


    • Data - > Reverse only
    • HR Case


NOTE: HR Case is already included in Human Resource Scoped App: Core plugin.



  1. Impact Analysis


    • UI Policy (OOTB – No plugin required)
    • Client Script (OOTB – No plugin required)
    • Business Rules (OOTB – No plugin required)
    • Notifications (OOTB – No plugin required)
    • HR Criteria (included in Human Resource Scoped App: Core plugin)
    • Service Level Agreement Service level management(com.snc.sla)
    • Assignment Rules (OOTB – No plugin required)
    • Matching Rules (OOTB – No plugin required)
    • Transform Maps (OOTB – No plugin required)
    • Scheduled Job (OOTB – No plugin required)
    • Script Includes (OOTB – No plugin required)


  1. Platform Translations


  • Translated Name / Field [sys_translated] (OOTB – No plugin required)
  • Messages [sys_ui_message] (OOTB – No plugin required)
  • Field label [sys_documentation] (OOTB – No plugin required)
  • Choice [sys_choice] (OOTB – No plugin required)
  • Translated Text [sys_translated_text] (OOTB – No plugin required)


  1. Translation Catalog Item


  • Catalog Item (OOTB – No plugin required).


Updated on: 10/07/2025

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